Effective date: 30 May 2026. Please read these Terms of Service ("Terms") carefully. They govern your use of this website and the services of Tel Aviv Doctor. By using the website, booking an appointment, or receiving our services, you agree to these Terms. If you do not agree, please do not use the website or our services. These Terms are read together with our Privacy Policy.
1. Who we are
This website and clinic are operated by YODA MEDICAL LTD (Israeli company no. 515165017), trading as Tel Aviv Doctor — a private medical clinic at 46 Basel Street, Tel Aviv-Yafo 6274422, Israel. Contact: [email protected] · +972 54-941-4243.
2. Medical emergencies
This website and our online channels are not for emergencies and are not monitored as emergency channels. If you are experiencing a medical emergency, call Magen David Adom on 101 (within Israel) or your local emergency number immediately, or go to the nearest emergency department. If, during any interaction with us, a clinician becomes aware that you may be in a medical emergency or serious danger, the clinician will act within the limits of their ability and may contact emergency services or refer you for urgent in-person care — but you must not rely on our website, forms, email, or messaging to obtain emergency care.
3. The website is information, not medical advice
The content on this website is provided for general information only. It is not medical advice, is not a substitute for consultation with a qualified healthcare professional, and must not be relied upon to diagnose or treat any condition. Browsing the website does not create a clinician–patient relationship. A clinical relationship may arise when a clinician accepts you for consultation — including remotely — or provides you with an individualised clinical assessment. Always seek the advice of a qualified provider with any questions about a medical condition, and never disregard or delay it because of something you read here.
4. Our services
We provide private medical services including clinic, home, and hotel visits, online (telemedicine) consultations, laboratory tests, and related care, as described on the website. Availability of any particular service, clinician, or appointment time is not guaranteed and may change. If we have to cancel or materially change a confirmed appointment, we will notify you as soon as reasonably possible and offer rescheduling or any refund required by law.
5. Booking, appointments and cancellations
Appointments can be requested through the online booking widget, by phone, by email, or via our messaging channels. A request is confirmed only once we confirm it to you. To cancel or reschedule, please give us at least [CONFIRM: e.g. 24 hours] notice. Late cancellations or missed appointments ("no-shows") may incur a fee of [CONFIRM: amount + VAT status + exceptions for illness/emergency/force majeure], to the extent permitted by law. We will tell you the applicable cancellation terms at the time of booking.
Where the Israeli Consumer Protection Law applies to your transaction, you may cancel by any method permitted by law (including by email, phone, or online notice), and refunds and any cancellation charges will be handled as that law requires, including any statutory caps and protections for eligible consumers. Nothing here limits your rights in respect of a service that is not provided, is faulty, or does not conform to what was agreed.
6. Fees and payment
We are a private clinic; our services are provided for a fee and are generally not covered by the public health-fund (Kupat Holim) basket. Before treatment we will quote the price, stating the currency, whether VAT is included, what the price covers, and any third-party or pass-through charges (such as external laboratory fees), the payment due date, and any cancellation or no-show charges. Where we assist with international insurance, any reimbursement is a matter between you and your insurer; you remain responsible for payment for the services you receive. We will share medical information with an insurer only with your consent or instruction, or where required by law.
7. Online (telemedicine) consultations
Online consultations are suitable only for conditions that can be safely assessed remotely, at the clinician's discretion; they are not appropriate for emergencies or for conditions requiring physical examination. Before a remote consultation we will identify you and the clinician, and explain the nature and limits of remote care, including any privacy or security limitations and what happens if the connection fails. A clinician may decline or limit remote care — including the issuing of certain prescriptions, certificates, or referrals — where it would not be clinically appropriate or lawful. Remote consultations are documented in your medical record. Remote services are generally intended for patients located in Israel unless the clinician confirms the consultation is appropriate and lawful for your location. Remote consultations are not recorded by either party unless expressly agreed in advance.
8. Laboratory tests
Laboratory samples may be collected by us or by licensed third-party laboratories, with whom we share only the data necessary to perform and report the test. Results must be interpreted by a clinician in your clinical context; turnaround times are not guaranteed, and urgent or critical results may require prompt referral.
9. Your rights as a patient
Your care is governed by the Israeli Patient's Rights Law, 1996 and applicable professional and ethical rules. Your rights include proper medical care without unlawful discrimination; to know the name, role, and relevant professional status of the clinician treating you (our clinicians hold Israeli licensure or recognition as required); dignity and privacy; a second opinion; continuity of care; and access to your medical records.
Informed consent. Before treatment, a clinician will give you — early enough and in a way you can understand, so your choice is voluntary — the information needed to decide: the diagnosis and prognosis, the nature, purpose, benefits, risks, and alternatives of the proposed treatment, and the consequences of declining it. Where the law requires written consent, treatment will not proceed without it. For minors, or adults who cannot give informed consent, treatment requires the consent of a parent, legal guardian, or other authorised decision-maker, except where the law provides otherwise.
Medical records. You may request a copy of your medical record by contacting us at [email protected]. We may verify your identity and charge only lawful copying or administrative fees; any partial withholding is made only as permitted by the Patient's Rights Law.
10. Your privacy and data
How we collect, use, store, and protect your personal and medical data — and your rights over it — is set out in our Privacy Policy. In short, health data may be shared with the clinicians involved in your care, with laboratories, with our booking and payment providers, with your insurer where you ask us to, and with authorities where the law requires. Please do not send urgent or unnecessary sensitive medical information through WhatsApp, email, or website forms — these are used for scheduling and limited coordination, and clinical information should be shared through the channels we designate.
11. Accessibility
We aim to make our website and services accessible under Israeli accessibility law (Israeli Standard 5568 / WCAG 2.2 AA). See our Accessibility Statement, which also explains how to reach us about any accessibility barrier.
12. Complaints and patient-rights contact
If you have a concern, please contact us first at [email protected] so we can try to resolve it. For matters under the Patient's Rights Law, our patient-rights contact is [CONFIRM: name / title / email]. If a dispute arises, both sides may agree to attempt mediation; this does not limit either party's right to bring the matter before a competent court.
13. Acceptable use and your responsibilities
You agree not to misuse the website — for example by attempting unauthorised access, disrupting its operation, scraping it at scale, or using it unlawfully or to infringe others' rights. So that we can care for you safely, you also agree to provide accurate identification and contact details (including your location for a remote visit), and accurate information about your medical history, current medicines, and allergies; and not to seek prescriptions, certificates, or test requests on the basis of false or incomplete information.
14. Intellectual property
The website and its content (text, images, logos, and design) are owned by YODA MEDICAL LTD or its licensors and are protected by law. You may view and print pages for your own personal, non-commercial use; any other copying, reproduction, or commercial use requires our prior written permission.
15. Third-party services and links
The website links to independent third-party websites that are outside our control, and we are not responsible for their content, availability, or practices. We also use service providers to help deliver our services (for example the online booking widget, mapping, messaging, payment, and laboratories); for these we remain responsible for our own legal duties and apply appropriate contractual and privacy safeguards.
16. Disclaimers and limitation of liability
These website disclaimers apply to general use of the website and do not limit the duties, standards of care, or remedies that arise from the medical services we provide. The website is offered "as is" and "as available"; we do not warrant that it will be uninterrupted or error-free. We aim for medical-service, fee, clinician, and availability information to be accurate when published and will correct errors we identify. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss arising from use of the website.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for professional negligence, breach of medical confidentiality, breach of privacy law, or failure of informed consent, or any other liability that applicable Israeli law does not permit us to exclude. Your rights under the Patient's Rights Law and other mandatory law are not affected by these Terms.
17. Governing law and disputes
These Terms are governed by the laws of the State of Israel. Any claim may be brought before a court of competent jurisdiction under applicable law, and nothing in these Terms limits any mandatory right you may have, as a consumer, as to where proceedings may be brought.
18. Changes to these Terms
We may update these Terms from time to time. The current version, with its effective date, will always appear on this page. Changes apply prospectively only — the Terms in effect when you booked a service govern that booking, unless a change is required by law or is to your benefit.
19. Contact
YODA MEDICAL LTD (trading as Tel Aviv Doctor), 46 Basel Street, Tel Aviv-Yafo 6274422 — [email protected] · +972 54-941-4243.
